Return & Refund Policy

At Khushi Enterprise, we strive to provide high-quality products and ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect

  • The return request is raised within 3–7 days of delivery

  • The product is unused and in its original packaging

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (caused by the customer)

  • Customized or special-order items

  • Perishable goods (if applicable)

3. Return Process

To initiate a return:

  1. Contact us via email or phone with your order details

  2. Share images/videos of the product as proof

  3. Our team will verify and approve the return request

  4. Once approved, you will receive return instructions

4. Refund Policy

  • Refunds are processed only after inspection of the returned product

  • Approved refunds will be credited to the original payment method

  • Refund processing may take 5–10 business days

5. Replacement Policy

  • If the product is defective or damaged, we may offer a replacement instead of a refund

  • Replacement is subject to product availability

6. Shipping Charges

  • Shipping charges are non-refundable unless the return is due to our error

  • Customers may need to bear return shipping costs (if applicable)

7. Cancellation Policy

  • Orders can be cancelled before they are shipped

  • Once dispatched, cancellation is not possible